PRIVACY POLICY
Your privacy is important to us!
At Ceeknowledge.com we know that your privacy is important to you. It's
important to us, too. That's why we want you to know about the personal
information we collect, how we use that information and with whom it may be
shared.
You're always in control.
The only information that we collect is information that you give us when you
register for our mailing list or buy merchandise. Your credit card information
is not kept on record. We'll never share your email information with third
parties interested in e-mailing you or send you our own e-mails without your
consent.
Here's the information we gather:
When you register for our mailing list, we ask for your e-mail address. This
enables us to inform you about any special offers, promotions and events, so we
can pass along this information because you requested it.
E-mail Addresses.
We never disclose your e-mail to anyone. We respect your privacy and will never
sell or release your e-mail address.
Your credit card information.
For your convenience, you can pay for your orders by credit card. If you choose
to pay by credit card, we do not keep a record of your credit card on file.
Your credit card order is processed through a 3rd party, which is completely
secure using SSL encryption.
Why your transactions are secure.
State-of-the-art encryption technology is used to safeguard your transactions.
The technology used is SSL (Secure Socket Layer), which is supported by all web
browsers that are version 4.0 or newer. Your information, including your credit
card information, is encrypted and cannot be read as it travels over the
Internet.
We never display your credit card information.
The site will sign you out automatically if your session remains inactive for
more than 20 minutes.
What you should know about cookies:
Cookies are small pieces of information that we send through your browser to
your hard drive. With "auto log-in" turned on, a cookie lets us
recognize you and provide a more meaningful and personalized shopping
experience when you come back to our site.
Most web browsers are set to accept cookies automatically, but you can change
this setting. See your browser's "help topics" to learn how to change
the setting.
If you decide not to accept cookies, you'll still be able to shop with us and
access all your account information. However, cookies allow you to take full
advantage of the features of Ceeknowledge.com, so we recommend that you keep
them "on."
Consent
By using Ceeknowledge.com and providing us with your email information, you are
accepting the privacy practices described in this policy statement.
We may update our Privacy Policy from time to time. Please check back here
occasionally. You will always find the latest version posted here. Updates to
our Privacy Policy that would affect how we treat your personal information
will not apply to information collected before we made the update, unless we
first obtain your consent.
Comments
If you have any questions or comments about our Privacy Policy, please send us
an email - CustomerService@ceeknowledge.com
Ceeknowledge.com Return Policy
Our goal is to provide complete customer satisfaction through quick and
simple shopping tools, a great selection of unique products, competitive
pricing, and an easy to use return policy.
Ceeknowledge.com CDs & merchandise
Our CD's and merchandise have an unconditional 30-day money back guarantee. If
within 30-days of your purchase date you are not completely satisfied,
Contact Us first and we will tell you how to return the item. The
item must be in it's original condition for a full refund or exchange. If the
item is determined by us to be of 'less than original condition', we can not
issue a refund or exchange. No cancellations for 60 days. If we can't fill your
order in 60 days, you have the option to cancel your order for a full refund.
If your package arrives damaged
If your package arrives and is delivered visibly damaged, refuse it
immediately. If damage is not found until the product is opened, please contact
the carrier immediately to report the damaged delivery, and provide the
origination address and the destination address (both located on the outside of
package).
We use both US Postal Service and United Parcel Service for shipping.
US Postal Service (USPS) 1-800-275-8777
United Parcel Service (UPS) 1-800-742-5277
Once the claim has been reported to the carrier, you will not need to send
back the damaged item. Before sending the item, Contact us and
let us know that you have contacted the carrier so that we can follow through
with the claim. In both cases we will send out a replacement item free of
charge. If you are returning a damaged item, you may use US Priority Mail or
UPS Ground services. Please notify customer service the shipping amount you
paid and that cost will be reimbursed.
Ceeknowledge.com
Product Information
About our Products
Ceeknowledge.com Artist CD's and t-shirts are all produced here in the USA. We
are small compared to the big sellers out there, but we pride ourselves on our
excellent customer service, and the better quality of products we sell. Our
products are reviewed and selected for being high quality. We will not offer
any music of poor sound quality. Our t-shirts are only top quality. We won't
sell it to our customers if we don't approve of it ourselves first! Browse our
unique catalog of products. We always enjoy hearing the positive comments which
we receive from our satisfied customers.
How long does it take for my order to arrive?
A typical order for an item in stock should arrive within 7-14 days. Because
some of our stock is kept here, and some needs to be ordered, the arrival time
may vary. We try to expedite the process as much as possible, but sometimes we
are at the mercy of our distributors. If your item is not on-hand, your order
may take up to 3-4 weeks, depending on availability. If this is the case, we
will notify you of any delays. Sometimes an album may have to be back-ordered
from the producers or distributors. This kind of circumstance is beyond our
control and there is nothing we can do, but ask our customers to please be
patient and understanding. It is in our interest to fill your order as soon as
possible.
Comments
If you have any questions or comments about our Product Information, please
send us an e-mail.
